Step 3: Prepare Yourself & Your Website For Divi Protect

Due to the nature of WordPress, websites built with Divi will encounter bugs (problems) from time to time. This is normal for not only WordPress but ALL website software. 

While we are constantly doing all we can to make sure that bugs do not happen, they are unfortunately inevitable. 

This is why we have created this document. It contains 1.) some suggestions for how to reduce the chance of bugs and 2.) What to do if your website does break. Thank you for your patience, we are working tirelessly to help.

How To Reduce The Chance Of Bugs?

  1. Customize your website to fit around Divi and Divi Engine. What this means is that you look for compatible software.
  2. Use a Dynamic Child Theme in conjunction with Divi to add in all your Custom CSS. Click HERE to use our Child Theme for Divi.
  3. Install as FEW plugins as possible. More plugins equal more problems. We suggest a maximum of 8-10 plugins.
  4. Do not use a caching plugin but use a third party CDN like Cloudflare for caching. 
  5. Disabled Divi's static CSS file generation by doing to Divi > Theme options > Builder > Advanced. 
  6. Reset your Permalinks from time to time by going to Settings > Permalinks > Save.
  7. Delete ALL Themes, Plugins, Pages, Posts, etc. when you start building your WordPress website from a fresh install. Make sure you delete the default themes that WordPress installs on your website during a WordPress update.
  8. Host your Divi website on a quality server provider like Cloudways and get automatic backups.

What to do if your Divi Website breaks?

  1. Clear your Browser Cache and disable Divi's static CSS file generation by doing to Divi > Theme options > Builder > Advanced. 
  2. Reset your Permalinks by going to Settings > Permalinks > Save.
  3. Have you followed the documentation for your plugin?
  4. Test to see if there is a plugin conflict by disabling all caching plugins except your Divi Engine plugin and any of our partner plugins such as WooCommerce and Advanced Custom Field. Clear your browser cache and then see if the issue goes away. If it has, then reactivate each plugin one at a time clearing your cache as you go to see if the problem comes back. If it does then you have found the plugin conflict.
  5. If the problem is with the Divi Builder Loading then click HERE to read our document on this issue.
  6. If the problem is a WordPress Error, like a 500, 404, 403, etc. then click HERE to explore solutions.

Well done for completing step three. Click HERE to proceed to step four.

Please remember to contact us HERE for any support. 

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