Submenus Are Not Opening
Written by the Divi Engine Documentation Team
Follow these steps if your submenus are not opening.
Step 1: Double-check Your Setup
Head over to Appearance > Menus and ensure that your menu has a name, that it contains at least one submenu and that it is set to primary or secondary. After checking this, make sure that you have assigned the menu in Divi Mobile > Menu Style & Settings. Lastly, make sure that you have styled your submenu in the Sub-Menu Appearance section of Divi Mobile. Following our step by step guide by selecting Divi Mobile in the menu above for more information on the set-up.
Step 2: Update, Disable & Flush
Step 3: Find A Plugin Conflict
OK, so your submenus are still not opening after all that. Let's keep exploring. Please test to see if there is a plugin conflict. Disable all plugins, clear your browser cache and then see if the issue goes away. If the submenus are now opening then you know that it is a plugin conflict. Reactivate each plugin one at a time until you find the troublesome plugin.
Step 4: Restore Your Website
We have found that when our customers update a plugin or theme, things break. Perhaps your submenu issue has to do with a recent update. To get your live website working again, please restore it to a version from before the update (when the submenus worked) and then contact us. We will then ask you to create a staging website where we can update again and test to see where the problem lies.
Please email us at [email protected] if you are unable to get your Divi Engine plugin working.