Custom Cart Icon Numbers Are Not Showing
Written by the Divi Engine Documentation Team
Follow these steps if your cart icon numbers are not showing.
Step 1: Double-check Your Setup
Go to BodyCommerce > Cart Icon Settings and ensure that all is set up correctly. Make sure that your numbers are enabled and that you have selected YES for the use of the custom cart icon. In addition, please double-check the styling of your cart icon and numbers in the settings.
Step 2: Update, Disable & Flush
Step 3: Find A Plugin Conflict
OK, so your cart icons are still not opening after all that. Let's keep exploring. Please test to see if there is a plugin conflict. Disable all plugins, clear your browser cache and then see if the issue goes away. If the cart icon numbers are now showing then you know that it is a plugin conflict. Reactivate each plugin one at a time until you find the troublesome plugin.
Step 4: Remove Extra CSS
Sometimes problems arise from custom CSS added to your website through Divi > Theme Options or the style.css file of your child theme. Create a staging website and remove any extra CSS to see if perhaps there is some CSS stopping your cart icon numbers from showing.
Step 5: Restore Your Website
We have found that when our customers update a plugin or theme, things break. Perhaps your cart icons number issue has to do with a recent update. To get your live website working again, please restore it to a version from before the update (when the cart icon numbers worked) and then contact us. We will then ask you to create a staging website where we can update again and test to see where the problem lies.
Please email us at [email protected] if you are unable to find a solution to your problem.