My Image Lightbox Is Broken
Written by the Divi Engine Documentation Team
Follow these steps if the image lightbox of your gallery module is broken.
Step 1: Double-check Your Setup
Start by ensuring that you have selected the lightbox button in the module.
Step 2: Update, Disable & Flush
Step 3: Find A Plugin Conflict
OK, so your lightbox is still broken even after all that. Let's keep exploring. Please test to see if there is a plugin conflict. Disable all plugins except Machine and ACF, clear your browser cache and then see if the issue goes away. If the lightbox is now opening then you know that it is a plugin conflict. Reactivate each plugin one at a time until you find the troublesome plugin.
Step 4: Restore Your Website
We have found that when our customers update a plugin or theme, things break. Perhaps your lightbox issue has to do with a recent update. To get your live website working again, please restore it to a version from before the update (when the lightbox worked) and then contact us. We will then ask you to create a staging website where we can update again and test to see where the problem lies.
Please email us at [email protected] if you are unable to get your Divi Engine plugin working.