Divi Form Email Not Working

Written by the Divi Engine Documentation Team


Follow these steps if your Form Module is not sending emails.

Divi Form Builder does not send emails

Both WordPress and Divi Form Builder are involved in the sending of emails, but we do not actually send them. Like most other WordPress plugins, Divi Form Builder does not handle emails directly, we use the wp_mail() function that is provided by WordPress to send any emails. Here is how it works:

  1. Your Divi Form Forms email action triggers on form submission.
  2. Divi Form passes the email action data to WordPress.
  3. WordPress relays the email action data to your web host.
  4. Your web host takes the email action data, processes it, and sends it as an email.
We don’t have any control over the delivery process once the email is passed to WordPress. Sometimes, due to server settings or e-mail reliability issues, using PHP Sendmail does not work. Switching to third-party transactional email services or SMTP can be more reliable and solve many issues.

How then can you solve the problem? 

Step 1: Double-check Form Builder Settings

Make sure that you have set up Email Notifications and/or Email Confirmation on your Divi Form.

Step 2: Install An SMTP

To ensure the emailing of the forms, set up an SMTP like WP MAIL SMTP. WP MAIL SMTP  is a service that eliminates emailing trouble by sending all outgoing mail from your WordPress website. It takes over the job of your web host. Click HERE for more on this. 

More Support?

Please email us at [email protected] if you are unable to get your Divi Engine plugin working.

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