How To Fix Problems On My Divi WordPress Website

Written by the Divi Engine Documentation Team

Introduction

Due to the nature of WordPress, websites built with Divi and Divi Engine will encounter Bugs (problems) from time to time. This is normal for not only WordPress but all website software. While we are constantly doing all we can to make sure that our plugins are free from bugs, they are unfortunately inevitable. This is why we have created this document. 

Step 1: How To Reduce The Chance Of Bugs?

  • Customize your website to fit around Divi and Divi Engine. What this means is that you look for compatible software.
  • Create a staging website for updating.
  • Clear your Browser Cache and disable Divi's static CSS file generation by doing to Divi > Theme options > Builder > Advanced. 
  • Install as few plugins as possible. More plugins equal more problems. We suggest a maximum of 8-10 plugins.
  • Do not use a caching plugin but use a third party CDN like Cloudflare for caching. 
  • Disable the Divi performance options that are related to JQuery, CSS and JS (Javascript) in Divi > Theme Options along with the static CSS file generation found by going to Divi > Theme Options > Builder > Advanced.
  • Reset your Permalinks from time to time by going to Settings > Permalinks > Save.
  • Delete all Themes, Plugins, Pages, Posts, etc. when you start building your WordPress website from a fresh install.
  • Host your Divi website on a quality server provider like Cloudways and get automatic backups.
  • Upgrade your server specs by following THIS document.

Step 2: What to do if your Divi Website breaks?

  • Clear your Browser Cache and disable Divi's static CSS file generation by doing to Divi > Theme options > Builder > Advanced. 
  • Disable the Divi performance options that are related to JQuery, CSS and JS (Javascript) in Divi > Theme Options.
  • Reset your Permalinks by going to Settings > Permalinks > Save.
  • Test to see if there is a plugin conflict by disabling all caching plugins except your Divi Engine plugin and any of our partner plugins such as WooCommerce and Advanced Custom Field. Clear your browser cache and then see if the issue goes away. If it has, then reactivate each plugin one at a time clearing your cache as you go to see if the problem comes back. If it does then you have found the plugin conflict.
  • If the problem is with the Divi Builder Loading then click HERE to read our document on this issue.
  • If the problem is a WordPress Error, like a 500, 404, 403, etc. then click HERE to explore solutions.
  • Update all plugins and themes.
  • Increase your server specs. Visit Divi > Support Center and view the upgrades that your server needs. Then contact your host provider and ask them how you might go about upgrading your server.
  • Make sure that you have followed our documentation closely.

More Support?

Please email us at [email protected] if you are unable to get your Divi Engine plugin working.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.